Frequently asked questions

Freslyy is a quick-commerce app for everyday essentials, fresh produce, premium products and healthier choices. You can order for quick delivery, set up subscriptions for recurring essentials, and place bulk orders — all from the Freslyy app.

Download the Freslyy app, set your delivery location, browse or search for products, add them to your cart and check out. You can follow your order in the app until it arrives.

The website helps you learn about Freslyy. Ordering, payments, subscriptions and order tracking happen in the Freslyy app.

Set your delivery location in the Freslyy app to see whether we currently deliver to you. We are expanding our service areas over time.

Delivery times depend on your location, the items in your order and demand at the time. The app shows the delivery information applicable to your order before you place it.

Yes. Once your order is placed you can track its progress in the Freslyy app and receive notifications about important updates.

Please keep your phone reachable so our delivery partner can contact you. If you need help with an order, contact support from the app or our Contact page.

Available payment options are shown at checkout in the Freslyy app. Payments are processed through secure, authorised payment partners.

The Freslyy Wallet, where available, lets you hold balance within the app for faster checkout and refunds. Wallet terms are shown in the app.

Payments are handled by authorised payment partners using industry-standard security. Freslyy does not ask for your card PIN or OTP over phone, chat or email.

Choose an eligible product in the app, select the quantity, duration and your preferred delivery slot, and confirm. Your subscription then delivers on schedule, and you can manage it from the app.

Subscriptions are available on eligible everyday products — such as milk and other daily essentials. Eligible products are marked in the app.

Where supported, you can pause, modify or cancel an active subscription from the Subscriptions section of the app. Any applicable cut-off times are shown in the app.

Yes. The app shows your active subscriptions and their delivery history.

Bulk Quick is for larger, more immediate requirements — when you need more than a regular order, conveniently placed through the app.

Schedule Ahead lets you plan a bulk order in advance for an upcoming event or requirement, so it is arranged for the date you need.

Homes, offices, events, institutions and businesses can place bulk requirements. For large or specialised needs, contact us and our team will help.

Please report the issue from your order in the app as soon as possible, ideally with a photo. Our support team will review it in line with our Refund & Cancellation Policy.

Approved refunds are processed to the original payment method or Freslyy Wallet as described in our Refund & Cancellation Policy. Timelines depend on the payment method and your bank.

Whether an order can be cancelled depends on how far it has progressed. You can check the cancellation options for your order in the app.

Submit a listing application on our Sell on Freslyy page. Our team reviews your brand and products, discusses commercial terms with you and, if there is a fit, helps set up your catalogue before going live.

Your GSTIN is required. Helpful documents include your GST certificate, FSSAI licence (for food products), product catalogue, product images, brand logo and a company or brand deck. You can upload PDF, JPG or PNG files.

Review time varies with the volume of applications and the information provided. Our team will contact you about next steps and may request additional documents.

No. Every application is reviewed for fit with Freslyy’s focus on quality, premium selection and healthier choices. Submitting an application does not guarantee listing or sales.

Keep your Application ID (for example FR-BRAND-2026-000123) handy. Our team will update you by email or phone, and you can reach us via the Contact page quoting your ID.

Register your interest on our Delivery Partner page. Our team will contact you about the next steps, including verification and onboarding.

Typically a smartphone, a valid government ID and, if you ride a motorised vehicle, a valid driving licence and vehicle documents. Exact requirements are shared during onboarding.

Earnings and any incentives are explained clearly during onboarding and shown in the partner app. We do not make earnings promises on this website.

Availability options are discussed during onboarding. Let us know your preferred schedule when you register.